Delivery/Pick Up Information
PICK UP INFORMATION
You can choose to pick up at our main store, Takanini Store at 295 Great South Road Takanini
Our Opening Hours are:
- Monday: CLOSED
- Tuesday - Friday: 9.30am - 4.00pm
- Saturday: 9.00am - 4.00pm
- Sunday: CLOSED
Or you can pick up at our second store, Botany Store at Botany Town Centre, 588 Chapel Road, East Tamaki, Auckland. We are inside the shopping mall, in front of Cotton On / Smiggle.
Our Opening Hours are:
- Monday: 9am - 6pm
- Tuesday: 9am - 6pm
- Wednesday: 9am - 6pm
- Thursday: 9am - 9pm
- Friday: 9am - 9pm
- Saturday: 9am - 6pm
- Sunday: 10am - 6pm
You can select your preferred time and date to pick up when you check out.
SHIPPING INFORMATION - CURRENTLY SUSPENDED TILL FURTHER NOTICE: Nationwide shipping is suspended
DELIVERY INFORMATION - CURRENTLY SUSPENDED TILL FURTHER NOTICE
Our delivery service is available on Wednesdays - Saturdays, between 9am to 2pm. Our driver will knock on the door, and wait for 5 minutes for you to collect the item. If there is no one at home, the driver will leave the item at the doorstep, or any nearby location that is deemed safe by our driver. If you have a specific area for us to leave your order, please let us know via email, Facebook / Instagram after you have placed your order.
We are NOT able to accommodate delivery for a specific timing, for example, delivery at 9.30am sharp. All deliveries route will be scheduled depending on that day's route.
We do not take responsibility over lost or damaged goods. Your order is considered delivered once our driver has taken a photo of the delivery and will be sent to you.
All deliveries must be booked 1 day ahead (before 12 midnight. The system will automatically cut off the dates according to the time.
There is a minimum purchase value of $35 + delivery fee.
Delivery fee is based on the driving distance to your location from our shop, 295 Great South Rd, Takanini:
- For delivery distance less than 5KM - $10
- For delivery distance between 5.01km - 10km - $15
- For delivery distance between 10 - 15km - $20
- For delivery distance between 15.01km - 20km - $25
- Our maximum delivery distance is 20KM from our shop. If your address is more than 20km, unfortunately we won't be able to deliver to you.
Please check if we deliver to your address at our check out page. Select delivery option and type in your delivery postal code to check. Then you will be at the page where you have to key in your details and address. After that, click "Continue to Delivery Method", and the system will calculate your delivery price. If your address is above 20KM, then you will get a system error that the items could not be delivered to your place.
If you have any questions, please feel free to contact us at firstname.lastname@example.org